Shipping & Returns

We deliver to:

UNITED KINGDOM

EUROPEAN UNION
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

EUROPE
Iceland, Monaco, Montenegro, Norway, Switzerland and Turkey

UNITED STATES OF AMERICA

SOUTH AFRICA

We aim to dispatch Standard Shipping orders from our warehouse within 48 hours.

Once your order has been dispatched, you will receive a live tracking link from the relevant delivery carrier where you will be able to follow your parcel’s progress. Please note it can take 24 hours for tracking numbers to become live.

We use Royal Mail Tracked service for all our standard UK orders.

When your order’s been dispatched, we’ll send you an email with your tracking link. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times).

Next Day UK Delivery between 9-5pm

We use Royal Mail Tracked service for all our standard UK orders.

When your order’s been dispatched, we’ll send you an email with your tracking link.

Overseas orders are fully tracked and shipped with FedEx.

The relevant International shipping charge will display at checkout once you have added your shipping address.

Please note we cannot deliver to BFPO, international PO boxes, Army Post Office or Fleet Post Office addresses.

Some countries charge duty and / or tax on orders imported from the UK over a certain value. Any additional taxes or duty charges will be shown at checkout.

Standard Delivery R150

We use a number of reliable couriers for all our standard SA orders.

When your order’s been dispatched, we’ll send you an email with your tracking link.

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned within 30 days of delivery. Please include your proof of purchase with your return and send it to this address:

Unit 2 More Plus Central Park
Hudson Ave
Severn Beach
BS35 4EL

Please refer to our Commercial Terms (clause 7) for more information on returns, or email us at hello@agulhasocean.com should you not find the answer you are looking for.

Ready to create your return, simply start the process here

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned within 30 days of delivery. Please include your proof of purchase with your return and send it to this address:

Unit 2 More Plus Central Park
Hudson Ave
Severn Beach
BS35 4EL

Please refer to our Commercial Terms (clause 7) for more information on returns, or email us at hello@agulhasocean.com should you not find the answer you are looking for.

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned within 30 days of delivery. Please include your proof of purchase with your return and send it to this address:

15 Duignam Road
Kalk Bay
7990
Western Cape
South Africa

Please refer to our Commercial Terms (clause 7) for more information on returns, or email us at hello@agulhasocean.com should you not find the answer you are looking for.

We offer a free returns service for customers within the UK through Roayl Mail. Should your package exceed the following limits please email us directly at hello@agulhasocean.com

Max weight
20 kg
Parcel dimensions
61 x 46 x 46 cm
Tube dimensions
Length 90cm. Length + twice the diameter must be no more than 104cm

Returning Internationally will incur a fee, fees will vary.

Your return may take up to a week to be processed and up to 14 days during busier periods.

Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, either email hello@agulhasocean.com or refer to our Commercial Terms clause 7 and we will resolve this for you.

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